Questions

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| What
does HHF provide? |
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SUPERIOR QUALITY MEATS AND PERISHABLES:
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HHF provides the finest quality foods available
in the marketplace today. Many of those
products are processed in our own facility under
the highest sanitation standards. An HHF
representative personally examines and hand-selects
all of the beef purchased for sale to you.
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| Does HHF add chemicals or
other enhancer's to its meat? |
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NOTHING ADDED TO MEAT
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HHF does not add any chemicals, coloring, or other additives to the fresh cuts of meat processed in our plant facility.
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| How
does HHF protect its food from bacterial growth? |
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PROTECTION FROM BACTERIAL GROWTH
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Because food is processed and frozen within
hours at HHF, bacterial growth is inhibited.
In other environments, bacterial growth can multiply
thereby creating unsafe and undesirable conditions.
Our procedures ensure the highest degree of safety
for you and your family.
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| How
long is HHF beef aged? |
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SPECIAL AGING:
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All HHF beef is naturally aged 14 -21 days
to allow it to reach its peak of perfection.
Under closely controlled quality conditions,
the meat's own enzymes are allowed to break down
naturally, producing the most tender beef. This
along with a close trim, extra lean ground beef,
and our 100% guarantee, assures you of maximum
satisfaction.
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| Does
HHF have customized cutting and portions? |
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PORTION CONTROL AND CUSTOMIZED CUTTING
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Our portion control and customized cutting
provides you with an order packaged to your specifications
as well as eliminating excess fat and bone. Meal
planning and portion control will be a tremendous
benefit and convenience for you and your family.
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| How
does HHF seal its packages? |
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SPECIAL WRAPPING
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Beef, pork, poultry, fish, seafood, and homemade
sausages are vacuum sealed in clear, heavy duty
see-through packaging, allowing your product
to stay fresh longer in your freezer. This is
the finest state of the art packaging available
in the marketplace today. The transparency of
our unique packaging allows you to recognize
the product by sight - no more unwrapping and
rewrapping because you guessed wrong.
 
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| How are the products frozen? |
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SPECIAL FREEZING
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Blast freezing, the most modern freezing method
available today, takes minutes at approximately
-100 chill factor. This method locks in juices,
producing more succulent steaks, roasts, and
chops, keeping in nutrients and vitamins that
might escape in normal retail distribution channels.
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| What USDA grade is your
beef? |
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USDA INSPECTED/GRADED BEEF
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Inspection is mandatory and used solely to
ensure wholesomeness. All beef sold in stores
is inspected by the USDA Food Safety and Inspection
Service. Beef grading, on the other hand, is
voluntary and is used to identify beef quality.
Packers may contract with the USDA to grade beef
for quality. Quality grades are determined by
an animals age, amount of marbling, meat texture,
color and firmness of the muscle. HHF purchases
beef from packers that contract with USDA to
grade their beef for quality. The beef quality
grade that we purchase is USDA Choice, some of
the most desirable beef sold in the United States.
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| What are the conveniences of ordering from HHF? |
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HOME DELIVERY
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All orders are delivered to you in our own
refrigerated or heavy duty insulated coolers,
truly giving you more convenience and precious
time. Our fleet of trucks are continuously inspected
to guarantee the highest sanitary conditions.
Reduce the number of trips to the grocery store
and the hassle of bagging and sacking groceries.
In addition to being delivered to your home,
all foods will be professionally packed into
your freezer by one of our courteous drivers.
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| Is there a guarantee on your food? |
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PRODUCT GUARANTEE
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If any product supplied by HHF does not in
any way meet with your complete satisfaction,
HHF will exchange or replace it, or at its option,
issue you a credit.
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| Is there a customer service program in place? |
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CUSTOMER SERVICE
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For your convenience, courteous and efficient
customer service representatives are available
to address inquiries Monday through Friday from
1:00 p.m. to 9:00 p.m.
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| Are there any food discount programs in place? |
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APPLIANCE DISCOUNT PROGRAM
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A discount will be provided toward your food
order with the purchase of one of our many appliances.
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| Do you have finance options on investment plans? |
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CONVENIENT INVESTMENT PLAN
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A variety of financing options are available
when purchasing our food and appliances.
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| How does HHF delivering to my home save me money? |
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IMPULSE PURCHASING
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Purchasing your home food service program
should significantly decrease the time you spent
in the market, thereby reducing impulse buying
and unnecessary spending.
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| Is there someone to help me plan my meals if needed? |
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FOOD CONSULTANT
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A trained food counselor will assist you in
meal planning each time you place an order in
the comfort of your own home. Orders from outside
our normal delivery area may be done via telephone.
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| Does HHF have freezer quality control measures in place? |
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FREEZER SERVICING
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As part of an ongoing desire to bring you
the best in service, our food consultant will
inspect your freezer and the food within it.
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| Do the food prices change or are there any guarantees? |
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PRICE PROTECTION
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HHF guarantees your current menu prices for
a period equal to the appliance or service agreement
program you have purchased, providing you stay
on a comparable menu or less. At your option
you may want to take advantage of additional
price guarantees and future stronger food discount
programs.
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| If my freezer breaks down, does HHF cover any loss of food? |
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FOOD SPOILAGE PROTECTION
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Food purchased from HHF which has spoiled
due to mechanical failure of your freezer unit
and/or a documented outside power failure will
be replaced, up to an aggregate value of $5,000.
Certain restrictions apply - see your HHF representative
for more details.
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| Will HHF provide me a loaner freezer if my freezer breaks? |
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LOANER FREEZER
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If your freezer breaks down and cannot be
repaired within seven days after inspection by
an authorized service center, Husker Home Foods
will loan you a freezer until your unit has been
repaired and is running at peak performance.
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| What happens if I buy a new freezer? |
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TRANSFER PRIVILEGE
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HHF will transfer the freezer service in your
agreement to any new freezer. If you purchase
a new freezer from any source other than HHF,
we will inspect freezer to ensure it meets standards.
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| Are there any additional discounts? |
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FUTURE FOOD DISCOUNT PROGRAM
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After your appliance or service program is
fulfilled, you will receive an additional 20%
off future orders from the then current retail
price schedule.
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| What happens if I move to a area that is not delivered by HHF? |
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RELOCATION ASSISTANCE
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Through our membership in the American Association
of Meat Processors we will provide appropriate
transfer information. The Association cannot
guarantee availability of duplicate service in
the locality to which you are moving. In all
cases an effort is made to secure service similar
to HHF, in or as near as possible to your new
location.
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| Does HHF have a toll free Number? |
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TELEPHONE NUMBER(S)
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Our toll-free telephone number is 1-800-967-1649
or you can call local at (402) 895-5576 Monday
through Friday 1:00 p.m. to 9:00 p.m.
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